Terms and Conditions


Return Policy

Returns will be accepted within 7 (seven) work days of the date of shipping. Item(s) must be returned in the new condition. Item(s) found to be used in anyway or manner will not be eligble for reimburstment.  Item(s) will be returned to Pet-Pac at the expense of the customer; except if the item being returned is defective at the time of manufacturing or an error was made in the fulfillment of the that order by Pet-Pac.  Reimburstment will be made in the form of a check from Pet-Pac LLC.

Damaged Merchandise

If you receive an item that is damaged or incorrect, please contact Pet-Pac via email or telphone. A full refund will be issued, along with complimentary return shipping, once the damaged merchandise is returned.  If requested a replacement item will be directed to you at no cost.


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