Delivery and Payment Information



Forms of payments and payment processing

We accept the following credit cards: Visa, MasterCard, American Express, and Discover. Please do not send cash or international money orders.

All credit card charges will be in US Dollars. Please do not use dashes or spaces when entering your credit card number, and be sure to include the expiration date in mm/yyyy format. Payment for purchases on website will appear on your credit card statement showing Sea Salt Florida LLC. as the payee. A third party company is responsible for fulling orders placed on this web site. 

Addressing information

In order to make your ordering process easier, we’ve listed our addressing guidelines here:

  • We will ship to PO Boxes
  • At this time we are not able to ship to APO or FPO addresses.
  • Currently we are only able to ship to US Territories

Order confirmation

All orders accepted on the website are pending payment verification. Once we receive your order, our Customer Service department will send you an order confirmation via e-mail, informing that your order has been accepted and payment has been verified. The order confirmation e-mail will summarize all the particulars pertaining to your order. In the unlikely event of a discrepancy between the information provided on the website and the information provided in the confirmation email, the content in the latter will prevail.

If for any reason we cannot verify your payment, we will inform you by e-mail. In such a case you will have to re-enter your order on our web site.

Another e-mail will be sent to you when your shipment is leaving our warehouse. This e-mail will also contain the name of the shipping company in charge of the delivery, a tracking number, and information on how to track your shipment over the Internet if available.

If you pay for your order using a credit card, the order confirmation e-mail will be sent to you at the latest by close of business (US Eastern Standard Time) on the following business day after you placed your order.

Shipping & Handling

Shipping and handling costs are calculated based on the weight of the items being shipped, including the packing material. 

Deliveries to continental US are made through the US Postal Service. All packages will be sent out free of defects from our shipping docks. Any damage in transit should be reported to the carrier for compensation. If there is a problem with the shipment please contact our customer service department and we will work with you to make sure that you receive your product as purchased from our site. 

Multiple shipments for backordered products

If you place an order for multiple products and not all items are in stock, we will ship the available items immediately, but we will ship the backordered products later, according to the dates specified in sales orders. If you prefer your order to be delivered as one shipment only you should contact our Customer Service.

Special orders

Special order items are products that are not kept in stock but are custom made upon a customer order. Examples of special order products are products that contain flavoring or offerings not normally offered to the public. These products may be displayed as part of the catalog, but will be stated as SPECIAL ORDER ONLY. 

Most special order products require additional time for delivery, usually several days (more detailed information is available in the catalog). When placing a special order the customer will be asked to pay for the product in full. Once the product is ready for shipping, the customer will be informed via e-mail and the product will be sent out promptly.

  • No refunds or order cancellation will be accepted on special orders as products will be sent to production as soon as the order is received.